Frequently asked questions
Answers to the questions we hear most — returns, shipping, and more. If you need anything else, we’re happy to help.
Returns are accepted within 30 days of delivery on unworn, unused items in original packaging with tags and proof of purchase. Custom, engraved, gift cards, and earrings (hygiene) are non-returnable unless damaged or defective.
Custom or personalized jewelry, engraved pieces, gift cards, and earrings cannot be returned (earrings may be returned only if damaged or defective). Contact us within 7 days if an item arrives damaged.
Orders are packed within 1–2 business days. Domestic delivery typically takes 3–7 business days, with tracking sent to your inbox the moment your parcel ships.
Our pieces are made by trusted partner ateliers and finished with care by our family team, with quality checked by hand before every order leaves us.
Shipping is a flat $5 on domestic orders and complimentary on everything over $75. International rates are calculated at checkout.