Store policies
Clear terms for shopping, shipping, returns, and your privacy — written for coastal fine jewelry made to wear every day.
Shipping policy
Every Sloop order is packed with care and sent with tracking so you always know where your jewelry is headed.
Processing time
Orders typically ship within 1–3 business days. You’ll receive a confirmation email with tracking once your pieces are on the way.
Complimentary shipping
Enjoy complimentary shipping on orders over $75. Standard rates apply to smaller orders and will be calculated at checkout.
Delivery estimates
Domestic delivery usually arrives within 3–7 business days after shipping. International times vary by destination and customs.
International orders
Duties, taxes, or customs fees (if any) are the responsibility of the recipient and are not included in your order total unless stated at checkout.
Lost or delayed packages
If tracking stalls or a package goes missing, contact us at hello@sloopjewelry.com — we’ll work with the carrier to resolve it.